Is your social media falling flat? Don’t sweat it; many hours have gone into perfecting the use of this not-so-secret weapon. Facebook, Google+, Twitter, Pinterest, and Instagram strategies are outlined in detail below. Once you understand how they all work and which will suit your business best, learn how to handle them and other factors such as SEO, reviews, and more!


Facebook, Google+, & Twitter

What works: Images, videos, calls to action, industry-related content, general share-worthy content.
What doesn’t work: Lengthy content, bland content, poor business/related/share-worthy balance.

Videos and images are best used to catch the eye of social media readers, though video works a little better to hold the reader’s attention. Whether it’s redirecting consumers to your website or online store, or getting them to stop and look at an interesting piece of content titled by your business, images and videos are your anchor.

The three best ways to get traction from your readers are to:

  • Get them to go straight to your website or store
  • Get them to like/follow
  • and/or get them to share your content

Let’s say three people see your business posts about that 2 for 1 sale. These posts are not likely to be shared, so those same three people will see all your posts, and that’s it. Once people start liking and sharing your posts, you’ll start to see new eyes on your page. This is where industry related/general share-worthy content comes in.

If you’re a physical therapist, for example, get your readers excited to see and share those workout tips and you’ll have a better chance that someone who needs physical therapy will come across them. Having a good mix of these types of posts is extremely important.

Once you’ve gained the attention of your readers with a photo or video, a call to action is a great way to guide them to their next step.

“Do you like these home renovation ideas? Let’s get started with yours!”

As seen in this above example, calls to action can be used for almost every type of post. Tell your reader to check out your website for a business related post, or tell them to read the article or video you’re sharing. Though industry-related or share-worthy content may not lead your reader straight to your website, the posts are more likely to gain likes and shares.

Packaged in with the importance of shared content is the name of your business. Every time your post is shared, someone new has the chance to see you. That’s brand-recognition, baby! When the time comes for that person to need a lawyer, they’ll remember the interesting law posts you shared and seek out the name they remember seeing or hearing about.

On the other hand, lengthy content, bland posts, and a poor balance of business/industry/shareable don’t work well on these media channels. Lengthy content is an especially bad choice for Twitter’s 140 character count limit. As for Facebook and Google+, people just don’t have the attention spans to read posts that are more than a couple of lines long. Keep them short and concise! Don’t post bland, filler content like, “Happy Friday!” unless people have a reason to share it. “Happy Friday, here’s a hilarious cat meme” can improve brand recognition, but only if shared- use humor to your advantage.

Find your balance between business and shareable content. Too much boring business related posts and calls to action can lead to a stagnant viewer count, while too many share-worthy posts may lead to your readers not knowing what your business does.


Pinterest

What works: Images, videos, industry related content, general share-worthy content.
What doesn’t work: Lengthy content, bland content, and it may not suit your vertical.

Pinterest, like Instagram below, is all about the pictures. If you’ve ever been on Pinterest, you know that it’s a very visual sight to behold. The hook of Pinterest is that people are looking for ideas. This will work best for you if your business provides ideas or the means with which to make ideas happen. A hardware store can benefit from Pinterest because you may share tree-house building ideas with your store’s name attached- don’t forget about brand recognition. Once people get the ideas from you, they’ll come into your store to buy the tools they need for the job! The best use of Pinterest includes non-business related content. Show people ideas that may lead them to your business, but don’t try to sell them right then and there.

However, Pinterest may not suit your vertical, and it definitely won’t prosper with too much emphasis on text. Many verticals such as plumbing just don’t have many corresponding ideas given the nature of the job. In this case, Pinterest can only be used for shareable content and brand recognition. The text attached to Pinterest posts is often ignored, so any applicable text should go into an infographic displayed as an image. That isn’t to say that you shouldn’t use any text. A small headline or message will suffice here.


Instagram

What works: Images, projects.
What doesn’t work: Mostly everything else.

Instagram is a strange beast. The entire point of this medium is to compel readers to follow you and talk about what you offer. This works best for verticals like restaurants because your customers can post images of your food for their friends to see. This also works great for verticals like home improvement. In this vertical, your business can post project and progress images of what you’ve been working on. Seeing these images and sharing them can work well to compel the reader to seek you out.

Instagram posts can’t include links, so just like Pinterest, the aim here is brand recognition. Can you consistently post interesting enough images for your readers to stay interested? Not every business can.


Reviews

Now that we’ve covered the main social media channels, let’s discuss other ways they can be used. Facebook, Google+, and other media channels support reviews. Aside from the engagement from posts, reviews can make or break a business. You may be thinking “I can’t control what people rate my business”, and you’d be right. However, you can control how you respond to people. You can turn around even the angriest rater by replying to their review in a quick and professional manner. See our other articles to learn about the importance of reviews!


Social Listening

Forbes discusses social listening as finding where your audience is discussing topics related to your brand. People are talking about cars somewhere, and these are great topics for your dealership. The short and sweet of this is that you need to be researching your competitors and your peers. What are people talking about, liking, and sharing, and how can you get in on it? You’ll want to shape your social media strategies around what’s getting the best traction everywhere else. Get researching!


SEO

This likely isn’t the first time you’ve read about the importance of SEO, and it definitely won’t be your last. When you search your business’s name or keywords related to your work, how high on the results page does it appear? The more you and your readers are mentioning your name and other keywords in relation to your business, the better your SEO results will be.


Measure Success

Finally, take a step back and look at what you’re doing. Naturally, you’ll want to look for what’s working and what isn’t. Whether you’re counting likes and shares by hand or using Google Analytics to track the information for you, understanding your trends may just be the most important part of the process, so what are you waiting for?

Have you heard that improving your SEO will help you get found online more easily? You’ve probably heard that implementing keywords into the content on your website, blog, and URL are key strategies for improving your SEO ranking. However, including the wrong keywords or too many keywords can be just as detrimental.

Although you may not always notice them, keywords play an integral role when it comes to helping a small business get found online. So let’s get to it by breaking down the long and short (tail) of it.

Do Your Own Keyword Research

Keyword research should never be a one-time commitment, but rather an ever-changing process that involves a strategy and a comprehensive understanding of your business and your industry. Including keywords that are specific to your business and industry will help to ensure that the right customers are being driven to your door rather than just any customer. Although we want to increase our customer base, we don’t want to target consumers that may not find the value in our business.

Using the Right Keywords

Short-tail keywords, or keywords composed of very generic keywords, might seem appealing because they’re searched more often than long-tail keywords, however, they’re also a lot more competitive. So, unless you’re writing content for a large organization, like Apple or Macy’s, and consumers are likely searching specifically for your product, you don’t want to enter into a sea of competitors with big brands that have even bigger pockets.

Long-tail keywords, on the other hand, may not be as frequently typed into a search engine—think, “Egg” vs. “Poached Egg with Avocado and Bechemel”. By including more long-tail keywords into the content on your page, you’ll attract a larger number of customers who are likely to search for any combination of those long-tail keywords.

Location-based keywords are keywords that directly relate to your business’s physical location. For example, if your business is a bakery in a popular neighborhood in Charlotte, NC, you’ll want to include not only Charlotte, but also the name of that specific neighborhood. By doing so, you’re more likely to target visitors in your area rather than across town who may or may not ever make it to your location.

Avoid Keyword Stuffing

Speaking of misleading customers that may not find value in your business, adding practically any keyword under the sun is referred to as keyword stuffing and is largely considered a taboo in the digital marketing world. Like with any other digital marketing rule of thumb, less is more and quality will always conquer quantity. Ideally, a website’s content should include keywords in a natural way. However, by inputting keywords into a few sentences and repeating them over and over, you’re stuffing your content with keywords. Even if they’re good keywords, it’s still too much.

Now that you’ve read through these tips, would you like to see how your business measures up today? Use our easy widget below.

As a business, how likely is it that potential customers will come through your door?
The whole point of an online presence is to entice customers into your store, your leasing office or your showroom so you can convert them to paying customers rather than just browsers online.

Further, nothing is more frustrating as a customer than finding out that you have been given the wrong information about where a business is located. As a customer, how likely are you to give this company your business? Not very. In fact, according to Placeable, 73% of consumers stated that they lose trust in a brand when the online listing shows incorrect information.


1. Missing hours of operation information can be a dealbreaker

There are many things that people look for in listings, whether they are looking at that search engine on a PC or on a mobile device. The top piece of information that most people look for is the hours of operation, since their search is likely for a business that they frequent quite often.

In fact, in a study conducted by local data aggregator Localeze, hours of operation were noted as the most helpful feature in selecting a business during local search. 76% of respondent reporting that they expect this information when searching and 61% believe that it is a feature that helps them to select a business.

Even if people are new to a business, it doesn’t give people a good impression if the business hours are not listed and they don’t know that it’s only open from 11 a.m-6p.m. Tuesday-Saturday .Imagine that potential customer who is ready to spend their money in store, but shows up on Monday at 7 p.m. only to find it closed. That customer is likely going to do another search on a mobile phone to find a different store and spend their money there.


2.You can’t spell NAP data (and score a citation) without an A(ddress)

While most people would assume that the number one reason people do a search online is for the address or location of a business, the address is actually behind hours of operation as the second most desired information. But, of course, the whole point of being in business is to make money doing what you love or selling what you love. And that happens by attracting foot traffic and increasing customer base.

It bears repeating that if a business address is incorrect on listing sites such as Google or Bing, then customers will not be crossing the threshold. A simple thing such as the wrong number on a street address, or even the wrong town, can mean that a customer cannot find you. The US Postal Service relies on a complex system of checks to verify and standardize addresses, and many of the search engines will default to the USPS for correct mailing addresses.

What this means for the average new business owner is that unless a business is in an established location, getting the correct address on their listing means that both the address from City Hall and the information on USPS must be consistent. If USPS doesn’t recognize that address, then a business owner must contact them to verify their new address and get that information updated on USPS’s online database.


3. Local searchers are mobile creatures

According to Localeze, mobile-phone-based searches drive in-store purchases with more than 75% of searches ending in a purchase—if a business has their listing details correct. Now if half of the people searching for a business listing on a local search engine, such as Google Local/Maps, can’t find the store’s business listing details, then the business is going to lose 100% of their business.

For ease of use for potential customers, some of those details need to be as readily available as possible in a mobile-friendly manner. This can be accomplished with a responsive website that supports cellphone and tablet-specific versions.


4. Updated, accurate websites still serve as a first impression

At the same time, more than 60% of searches on PC platforms such as website portals, Internet Yellow Page directories and local sites have a similar chance of ending in a purchase. While mobile searches are becoming more of a standard in where a customer searches, a business owner should not discount the power of a fulsome, consistent and accurate listing that is reflective of the business website.

Any listing should be linked to the business’s website and feature the exact same information, but more of it. While a website should be enough to entice a customer to visit or buy, if those inconsistencies exist, then trust issues may arise in a business’s practices before a customer ever crosses their threshold.


5. Local searchers mix it up across multiple devices, situations and times

People who search for listings are doing it in many more ways than when the Internet first coalesced into existence about two decades ago. In that time, we went from working on desktops to laptops to PDAs to Blackberries to Apples to tablets—and in each iteration, the methods of search have changed.

However, that has slowed over the last five years or so as web developers realize that they need to be smarter. Rather than designing three different sites for three different platforms, they have created websites that are scalable to the search device. And that has been helped along by the proliferation of types of devices in use everyday.

According to Pew Research Center, In 2015, smartphone ownership in America was at 68%, with tablet and computer ownership at 45%. Statista says that almost half of American adults use their smartphones the most to search for local information online, the other half being split between computers (40%) and tablets (11%). According to Localeze, like the types of devices used, what we are searching for varies by the time of day and device. Entertainment is searched for during work hours on computers, restaurants during evening using phones and health/fitness evening using tablets.

The most important part of those mobile searches is accuracy. If someone cannot find your business in a local search or find inaccurate results whilst out and about, then your business has lost the chance for that browser to become a customer. So having those listings correct in all of the device formats is a must as we, and our technology, continue to evolve in the way we interact with local businesses.


6. Local search results are trusted sources of information

Last but certainly not least is the fact that local search results are considered the most trustworthy. In a study by Neustar, it was determined that these searches, such as “used games Raleigh”, are what people do the most since they put that trust in local business more than big box, big website stores.

Think about it, would you rather find a local store where you can get that latest purse in town right now? Or you can wait a week for delivery, which is four days past the event that you want it for! Local searches lend themselves to instant gratification and that interaction between browser and salesperson will convert that browser from someone who might get just the minimum to a loyal customer who feels like a million having spent a little more, but getting what they consider to be gold!

Those interactions are what lead people to local searches and the absolute necessity of getting your listings correct. Trust leads to loyalty, which leads to more business, which leads to happy customers and business owners.

And it all starts with that correct listing in that customer’s local search.

Listings are an online summary of essential information for your business that serve as a powerful tool to help customers find you online and in real life. Here’s what you need to know:

NAP+W

No, we didn’t fall asleep on the keyboard. NAP+W is the acronym that explains all the information that should be included in business listings.

Name
Address
Phone number
+
Website

These four pieces of information are the business listings starter-pack. They provide the basic information potential customers need to have in order to research, contact and locate your business.

Want to score some major bonus points? Include information like hours of operation in business listings—it’s what consumers are most interested in!


Will my listings work?

The effectiveness of a business listing depends on the information’s presence and accuracy. Listings are available through a variety of sources, including search engines, online directories and maps, or social sites. When it comes to listings presence, more is definitely better. Availability on as many sources as possible will create multiple avenues for consumers to find your business. But (and this is a big but), presence only pays off if the listings are accurate. Listings are accurate if the information is correct and consistent across all potential sources. Seems easy enough, right?


Why are listings important?

Listings with good presence and accuracy will undoubtedly pay off for your business. Here’s how:

No more hide and seek

Just as the brightly lit bat signal guides everyone’s favorite caped crusader (that’s right Superman, we said it!), accurate and readily available listings will help guide consumers right to your business’s door steps.

They even have similar shapes. Coincidence? We think not…

If a business’s listing is incorrect or missing, the majority of consumers will feel less confident about the brand, likely leading them to choose a competitor’s product or service. The availability of accurate listings ensures customers are actually able to find brick and mortar locations while they’re open for business. This means money in the business owner’s pocket and, just as importantly, it means the business can be reviewed.

“In my humble opinion…”

An ample review pipeline is an essential tool for developing a business’ online reputation and fostering brand loyalty. Reviews allow customers to communicate their experience with a business to potential buyers, but if consumers can’t find a business listed online, their opinion of it won’t be well-informed. Accurate listings create the opportunity for transparency between businesses and consumers in the form of reviews, and the availability of this information will help increase a business’s visibility.

All aboard the search engine

Consistent, accurate listings and the generation of reviews will directly benefit a business’s visibility by boosting its ranking in local search engine results. Search engine optimization is a complex tool, so why not take advantage of it by simply ensuring your business is listed accurately! Increased visibility means more customers, and what business owner doesn’t want that?


Now what?

This listings low-down provides a basic definition and describes the benefits of business listings. Create listings on sites worth lots of points to improve your listings score. Click here to chat

If you’re an entrepreneur, you no doubt see the value of amplifying your message to as many people as possible. There are countless platforms and thousands of potential audience members right at your fingertips! From Instagram to TikTok, to “old” standbys like Facebook and email marketing, there are many options to pick from when planning your digital marketing strategy.

We’re in an extraordinary age where the technology has never been more accessible, and people are coming together on these social networks at an unprecedented rate. Where people used to spend their mornings and evenings reading the paper and watching the latest shows on cable television, now they’re spending almost all of their free time on their phones! It’s a huge opportunity for anyone with a message to share and a product or service to sell.

With these low-cost options at your disposal, you may think it’s ok to go it alone and “figure it out as you go.” While that’s tempting, we think it’s a far better option to partner with a digital marketing strategist. Someone who’s an expert in most of the platforms AND someone who actually knows how to drive traffic, create solid messaging, and convert cold audience members into hot leads!

When looking for someone to work with for this crucial task, here are a few things you’ll want to keep in mind.

  • Know what you need for your business – Some businesses need a website with an online store, others simply don’t. Some businesses need a strong presence on Facebook, while others will do better doing reach out on LinkedIn. It all depends on who your audience is and where they’re spending their time. Make sure the team or consultant your shopping doesn’t have a “one-size fits all” mentality. Ask for a custom plan and see if it makes sense for you, your business, and what you can afford to carry out in terms of money and the time you’ll need to spend to maintain the steps of your strategy.
  • Choose someone you enjoy working with – Carrying out a successful strategy takes time, effort, and communication. A LOT of it! Make sure the people you’re working with fit with you and your style. This may take a bit of time and speaking with many different people, but it’ll be worth it in the end when things run smoothly.
  • Aim for transparency – Your digital marketing footprint will be seen now and forever. Work to ensure those you work with are honest and let you know what the plan is before posting and crafting messaging. You’ll want to see to it that honesty isn’t sacrificed for the latest “hacks.” Be truthful and play the long game!
  • Look at Value, not just price – This is going to be an investment. Much like how you wouldn’t just buy the stock with the smallest price, you also don’t want to go with the cheapest agencies out there. The value is in the planning and carrying out of your strategy. We’re not saying go broke searching for the best agency if you can’t afford it, but don’t just go with the lowest cost and expect miracles. Now more than ever, you get what you pay for.

Keep these things in mind and you’ll soon find yourself with a great partner and a positive trajectory for your business! If you feel like a digital marketing plan is something you need, let us know and we’ll be happy to have a conversation with you to identify and build a plan around YOUR needs!